Gavin Hawkins

My expertise includes operational management, customer service delivery, stakeholder engagement, incident management, performance improvement, and team leadership. I thrive in fast-paced environments where strong decision-making, collaboration, and attention to detail are essential. I am committed to continuous improvement and building strong relationships that help create efficient, accessible, and welcoming transport networks. My goal is always to balance operational excellence with exceptional customer service while supporting teams to perform at their best.